Famela Y. - Sierra Madre, CA
I've used your service before and have always been happy. Perhaps I missed the small print about the shuttle not running regularly after 11pm, but I had to wait about 35 minutes for the shuttle to come and pick me up at BUR, and at that point, it only came because the taxi captain was nice enough to call the Marriott to inform them that I was waiting. Secondly, once I finally got to the Marriott lot, I found that no attendant was on duty, so I couldn't leave! I had to Google the Marriott's number, call them and request that I be let out.