LAXParking.com Reviews
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(based on 63 ratings)

LAXParking.com Ratings

Excellent
32
Very good
17
Average
7
Poor
2
Terrible
4
Location
 
4.2
Facility
cleanness, security, etc.
4.0
Wait Times
shuttle, check-in, check-out
3.8
Shuttle Experience
driver, cleanness, comfort..
4.3
Personnel Attitude
was it courteous, helpful?
3.8
Overall Experience
3.8

 

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Indoor Valet

  
JENQSHAIN CHEN
02/16/2016

I reserved and paid for INDOOR valet parking service. When I picked up my car, I found some bird's droppings all over my car. I suspected that my car was not parked indoor, but outdoor instead.

The driver and help desk person were really friendly. That made me hard to make my complaints to them.

 

Indoor Valet

  
W.B.
02/16/2016

I honestly was very disappointed. We had paid to have our car stored inside. Upon returning to our car it was covered with dirt/dust- this was very disrespectful.

Going to the airport was okay. The individual who checked us in at the front desk was great. He was very kind and very professional, he was a great help (I believe he lives in Anaheim and still attends college), so thank you. However, the driver would not drop us off at the "Departure" section of the airport, but he dropped us off at the "Arrivals" so we had to walk around and upstairs to the "Departure" section of the airport.

The worst part of our experience was the drive from the airport back to the parking lot. We had called for pick up and we waited 13 minutes before the shuttle picked us up (this was totally fine), but then the driver kept circling the airport picking up 8 other people (which took nearly an hour). We returned to the parking lot about an hour after we got into the shuttle to take us back. Upon return we saw our car parked outside, full of dirt/dust.

I am very disappointed with this experience, and until I receive some sort of apology and this company mitigates these issues I will NEVER park at this location again.

 

Outdoor Valet

  
Frank & Sue
02/08/2016

I was happy about the whole experience, very friendly and professional.

 

Indoor Valet

  
HSIULING TING
02/02/2016

I have good experience with LAX Parking.

 

Indoor Valet

  
Dawn Mitcham
01/26/2016

I was a little disappointed to have cat hair all over my convertible top when I paid for indoor valet parking and my car was not pulled out when I arrived at 12:30am. But I was refunded some money to make up for the issues which was great.

 

Indoor Valet

  
Alan Sadeghi
01/26/2016

I used these guys three times already and have had a good experience with them. It took the shuttle about 15 to 20 minutes to pick me up after I called them. The parking is hard to find because the sign has fallen for awhile and they have not fixed it yet. The shuttle drivers were very courteous and helpful. I would definitely park here again as they normally seem to have the best rates.

 

Indoor Valet

  
01/26/2016

Couldn't find the place. It's a tricky spot to get to. Employees are super helpful. I will definitely use them again.

 

Indoor Valet

  
Sarah Bracken
01/26/2016

Maybe it's because I was in a bit of a hurry, but I felt like I was waiting for the shuttle for awhile. Overall, I would use this service again and just allow myself more time.

 

Indoor Valet

  
Abel - LA
12/08/2015

Definitely a VIP experience. My car was waiting, washed and ready to go as the shuttle pulled in. Thank you!

My only recommendation is putting a sign at the entrance or the building to identify the location.

 

Outdoor Valet

  
Omar Salgado
11/23/2015

Fast friendly service, would recommend to everyone.

 

Outdoor Valet

  
Carlos Pabon
11/22/2015

Great experience although got my car was a little dirty from sitting outside one day, but nothing a car wash can't handle!!!

 

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