Kendra - LONG BEACH, CA
On my departure had to wait 45 minutes for a shuttle...after I was told when I was checked in that it would be less than 15 minutes as they had a driver already on their way back to the site. Seemed like no sense of urgency since I was the only one waiting for the shuttle to go back. It was blamed on the airport traffic, but we are talking this is for a red eye flight. Traffic once we were at the airport was "normal". I fly at least twice a month and it wasn't anything out of the norm. On my return, had to wait for 15 minutes for my car to be brought up, this is after my original time of arrival was delayed due to leaving late from my connection to get to LAX. I would have expected it to be available upon my arrival, isn't that part of the reason to ask when you will be returning. Overall, nothing extra special. Would have expected a better experience for the price. Will go back to one of the other places that I have used in the past.