I was incredibly surprised to see how packed this parking lot was when I arrived (very early) on the Friday morning before Easter. The check-in process was fast and easy, as was the shuttle drive. They do not have business cards with their number on them for pickup, which was disappointing. When I called for pickup, the call forwarded to another phone which went to voice mail (the recording rattled off a number that was not what I called), and I had to call 3 times before they picked up. There was a large group that got picked up at a terminal before me so they were a little slow, but that was understandable.
Checkout was easy and they had my car lined up up front waiting. Things I did not like and why I will NOT be parking here again: I had to leave my key because they were so crowded, and when I got back, the cars in the line where mine was all had the keys sitting in the front seat. I don't like either of those ideas much.