Hilton Orange County Airport Reviews
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Outdoor Valet Parking

  
Richard Q. - GLendora, CA
05/19/2011

I landed at 10:00AM and called the hotel like I was asked after I picked up my luggage at 10:13. I was told it would be 15-20 minutes. I waited until 10:37AM and I called back, they told me again it would be 15-20 minutes. I explained that I was not going to wait an hour to get picked up and walked to the hotel to get my car. When I got there, they told me that the shuttle was there and I should have waited. I said I did wait, for almost an hour. Nothing was said about an apology or nothing.

 

Outdoor Self Parking

  
Ron - La Jolla, CA
05/19/2011

Overall good experience. Only thing is we had to wait 30 minutes for the next shuttle to the airport.

 

Outdoor Valet Parking

  
JEFF C. - DOVE CANYON, CA
05/18/2011

Car drop off and pick up went flawlessly. Only draw back was getting easier access to get shuttle to pick you up at John Wayne. S/b able to text in your auto ticket to have car ready upon arrival and a way to notify shuttle itself to come get you at John Wayne Airport. Had to work to get a phone number and call the hotel to contact the shuttle guy etc. Hotel is directly across the street from John Wayne and we had to wait 20 minutes to get picked up???
Otherwise a good first experience using this service for John Wayne.

 

Outdoor Self Parking

  
Geraldine L. - Mission Viejo, CA
05/18/2011

I will be recommending you to all my friends and family!

 

Outdoor Valet Parking

  
Richard Q. - GLendora, CA
05/17/2011

I usually expect the best from any Hilton property. However, this one was one of the worst when it came to the shuttle service. I landed at 10:00AM and called the number that was provided to me at 10:13AM. They said the shuttle would be there in 15-20 min. I called again at 10:37 to find the status of the shuttle. I was informed it would again be 15-20 minutes. Rather than wait for a total of an hour I walked to the hotel to retrieve my call where I was greeted by a staff that could really care less that I waited that long. Horrible experience. I am hoping that this review will help the staff understand that it needs to step up its customer service.

 

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