William J. - New City, NY
Overall the experience was descent. Obviously I would prefer being picked up at baggage claim and not to drag my stuff to another location. The shuttle bus came in a resonable time even though it was later than anyone else. In all fairness I didn't know when the last one arrived before me. The internet coupon directs you to the front desk upon arriving when in actuality you only need it upon departure. When I returned I had to go into the hotel lobby and wait behind hotel guests checking in. Perhaps it would be easier if you installed an automated machine for this purpose it would have been quicker.