Stewart L. - Long Beach, CA
OVER 1 HOUR WAIT FOR SHUTTLE TO PICK US UP!
For the past 4 years that I have been parking my car at LAX self park, Hilton self parking has been my worst experience. We landed around 7 p.m, went through immigration customs by 8:40 p.m. but had to wait for our Hilton shuttle for over an hour before they picked us up. I called and talked to their shuttle dispatcher 2 times during my wait, and each time he told me that "traffic is bad, and a driver is on the way". I would not have gotten upset if I did not see other Hotel's shuttle passed by 3 times before my Hilton Shuttle came by. If traffic was bad as the Hilton dispatcher had claimed, why would shuttles for Crown Plaza, Marriot, and Westin were able to pass by and picked up their customers 3 times before our Hilton shuttle showed up.