Jesse L. - Pasco, WA
Great location. When I pulled up to the lot the attendent informed me that despite my reservation I would not be able to park my truck at their lot. He states that he realizes that cheapairportparking.org does not state this on it's website and further explains that their insurance does not allow them to park trucks in their lot. I glanced around the lot and pointed out at least 6 trucks parked right in front of me that were the size of my truck or larger (Suburban). He stated that whichever employee parked those trucks should not have. Suddenly I'm left with no parking solution and a plane that leaves shortly. As I'm sitting in the lot attempting to contact cheapairportparking the shuttle driver asks me if I've been helped yet. I explain to him the situation at which point he tells me to sit tight and he will discuss the situation to someone inside. After a few momemnts he returns to inform me that all is settled and I will just need to go inside to pay for my parking. When I get inside I'm informed that I will be required to pay an additional $2/day because my vehicle is "over-sized" which seems to be in conflict with their first stance, that "over-sized" vehicles are not able to park in their lot at all. As I make my way back to the shuttle I count at least a dozen more trucks in their lot.
I did email your company that same day and the reply I got was "we're just the broker". This excuse is invalid as the broker should make the customer aware of any restrictions impossed by the company so the customer can make an informed decision. If I knew that Extra Car Parking would not allow me to park my truck there I wouldn't have chosen this company. How else could I know this if not through your website during the booking process?
I cannot use your company again and cannot recommend it as I cannot trust that all the information I need to make a decision will be available on your site.