Gene R. - Naples, FL
This was hardly a good indoor valet experience. It's in a run down industrial area with cars jammed into a small lot in front of a small garage. They are parked 6"-12" apart. Door dings looked inevitable. I should have trusted my instincts and found another place. But it was late and we had to get going.
After squeezing my car into what I thought was their lot, (poor signage), I squeezed between cars to reach the front door. The desk guy was ok, but charged me an extra day. I was scheduled for an 8am arrival on Friday with an 8pm pickup a week later. We arrived at 8pm the night before, so it was still the same number of 24 hour days as I was told when I made the reservation, but he said it was an extra day. Ok, I paid it.
He had the van driver check out my car and note mileage, fuel and damage. We had trouble communicating as he couldn't speak English. My black STS is nearly perfect. He found one scrape on the left front bumper and he looked very carefully. They did not give me a copy of the damage notation. Assured that the car would be ok, I left it. Ok, dumb move on my part. At airport drop off, I and the old unidentified van was descended upon by 6 Cops when they saw me give the driver a tip. I had to explain the situation. They look for unlicensed gypsy taxis. Why not just hang a Park N Ride sign on the door like most parking companies???
On arrival, the car had an obvious door ding with yellow paint residue and a tiny dent. The desk manager, who also picked us up, thought it must have been there and missed when they checked for damage. No way! This was the same guy that was at the desk when we dropped off the car. It was getting dark and hard to see. He got some rubbing compound and took off the fresh yellow paint. He made no offer of compensation. He said it has never happened before. Impossible! It was so dark I couldn't tell if the ding would be visible and require repair or not. We left and drove across the state to our home on the West Coast.
This is a poor second class joint. They are used to parking cheap beat up rental cars very tight and don't care about dings. Don't leave a nice car there.