A.R. - Easton, PA
I was very impressed with the shuttle drivers. They were courteous and friendly.
Pick up from the airport was quick and well directed.
However, the woman at the counter when we returned to pick up our car was rude and unhelpful. When I came to pick up the car, she informed me I needed a print out of the reservation, even though I had the email on my phone, and heal directed me to the hotel lobby.
In order to get the print out I needed to go to the local hotel and PAY to print it out. This was poorly organized and not helpful.
I hope there will be a way of rectifying the car pick up pocess.