Steve P. - Rancho Cucamonga, CA
As we prefer to stay away from LAX due to the excessive crowds and traffic congestion in/out of LA, our parking experience certainly made our trip more pleasurable. The location is a little bit out of the way, but, as such, Century Blvd. can be avoided so this was a plus. The hotel location is easily accessed and the valet option makes parking a breeze.
The hotel and grounds are very clean and they have a breakfast option in the morning should you arrive and/or depart in between shuttle runs. Staff is very responsive, friendly, helpful with luggage, and genuinely seem to go out of their way to insure your experience is a positive one.
Shuttle buses are extremely clean and roomy. We made our flight departure with plenty of time to spare. On the return end, after our call for pick up, we waited about 25 minutes in the late afternoon. Really, no big deal, after sitting on a plane for 6 hours. Our vehicle was waiting for us, as promised, no damage (a bit dusty after 6 days), and we were on our way. In using this facility, due to the location, plan for a "little" extra time to get to the airport. All things considered, we would certainly use this parking option again. Excellent job, Custom!