Diane S. - Los Angeles
Everybody was especially courteous, kind and helpful. In fact, the shuttle picking me up at the airport and taking me back to my car was shockingly fast. I telephoned, and barely two minutes later, the shuttle appeared.
My only problem was the height of the vans. I am short. The driver had no step-stool for me to use to get into the van. The driver didn't stand by me and/or offer a hand or steadying arm. I almost fell. (Not Good.)
Of course, when I reached Custom Hotel and told the manager that there really should be stair-like aids in each and every van, he said, "But there are!" He checked the van--and realized someone must have used it at the airport and left it there, forgotten.
Therefore, I urge CheapAirportParking to TELL THE DRIVERS TO CHECK THAT THEY HAVE A STEP-STOOL before they begin their pick-ups and drop-offs. It is more than a mere nicety--it's a necessity.