Michael P. - Moreno Valley, CA
01/31/2011105 Airport Parking
is convenient, particularly the shuttle, but one gets the sense that their business model is all based on figuring out ways to not give you the discount you expect. I managed to weasel out of the tricks, but I advise anyone who follows me to a) absolutely be on time time picking up your car, and b) keep all tickets, and printouts because without them, you're screwed.
Worst of all, however is the totally unjustified 'tude you get from the people at the cashier's booth. I thought it was just me when I had a minor problem dropping off my car and it somehow escalated into a somewhat emotional argument. But later, I watched a DIFFERENT cashier bark at the customer in front of me in line as well when I was picking up my car a few days later. I suspect these cashiers are placed in the unfortunate situation of informing customers that they're going to pay more than they expected to, all day every day. This must have fried their nerves, because there doesn't seem to be much friendliness left in there.
The same can't be said for the manager and the shuttle driver, however. They were fine.
All in all I got what I paid for, but the experience was a little more tense than it really needed to be.