Frequently Asked Questions

Proof of Purchase Requirements
You must present your Reservation Confirmation to receive your quoted price and credit for your online payment. If you do not present your Reservation Confirmation to the parking lot, you will not get credit for your online payment and this online payment will not be refunded at a later date.

Reservation Confirmation was emailed to you right after you have made parking reservation. If you have not received Reservation Confirmation via email, print it here.

back to top

How and when do I pay?
You pay online a small part (usually less than 10%) of your total parking amount to reserve your spot at the parking lot. The remainder (the "Pay at Lot" price) you will pay at the parking facility. Our parking affiliates accept cash and all major credit cards.

back to top

Cancellation and Refund Policy
Reservations can be cancelled or changed anytime before the start of the reservation.

If reservation is cancelled up to 24 hours before the start of the reservation, your payment will be fully refunded to the credit card you used to book this reservation.

If cancelled later, your payment less one parking day's rate will be refunded.

If you change dates or times of this reservation, no fee will be charged.

If you need to cancel your reservation, please do not call the parking lot, just log in to your account, find your reservation and click Cancel.

back to top

How do I get to and from the airport?
Free transportation on shuttle buses is provided to and from the airport, all terminals are served. Please allow 15-20 minutes for check-in and transportation to your terminal, unless otherwise stated on your Parking Confirmation. Most airlines recommend arriving at the terminal 1 to 2 hours before your flight departure time.

When making a reservation, please enter the time you wish to arrive at the parking lot (NOT your flight departure and arrival times). Upon your return, there are courtesy phones in the baggage area or a phone number on your claim check to call for pick-up. Some shuttle buses constantly circle the airport. At a few parking facilities, you will be taken to the airport in your own car and returned via shuttle bus.

back to top

Are the parking lots secure?
The parking lots are generally fenced, lighted and secure. Some facilities are covered or indoor. Parking lots are open 24 hours per day.

back to top

I have never received a confirmation email. What should I do?
If you made a parking reservation and have not received a confirmation email, it was most likely blocked by your email program. Check your spam folder.

Confirmation email is not required. Simply print your reservation confirmation from our website.

back to top