High Expectations - Central, IL
I won't be parking here again... at least not unless you re-work the car pickup process. There was no communication from the clerk in the office. I guess you assume all your customers are repeat customers?
I've used Blue Sky before. They're a little more money but well worth it.
You have a shuttle bus that drops off several people... and yet you have one clerk working both the phone and the several people who just arrived to retrieve their cars. (And the manager comes in for a minute and does nothing to help. He doesn't even chat up the customers who are waiting... or ask if anyone has any questions. Get a clue!)
So I show her my ticket and she says they will bring the car down. When the car shows up, the valet guy takes the keys back in to the clerk? And I have to go wait in line again? WTF
And of course he doesn't leave the car running to warm up, even though it is 6 freaking degrees outside.
Go try Blue Sky. See if you can tune up your processes.