What our customers say about Sheraton Ft. Lauderdale Airport
03/08/2013
These guys are doing it RIGHT! Hands down better even than dedicated parking facilities, and I've tried them all. Very short shuttle waits both to and from the airport. It was my shortest wait ever, in 8 years, to be picked up after my flight. Shuttle driver addressed me by name when he picked me up. Although I prepaid my parking, I ended up getting stuck up north for three days with a snowstorm. The Sheraton said that since I had no choice about the extra time, they would not charge me! How impressive is that?! This is, hands-down, the best place to park when flying out of FLL. Only wish I hadn't taken so long to find them. I'll never park anywhere else - kudos!
I've spent the last several trips out of FLL looking for a parking lot that didn't expect me to wait an hour for pickup after returning home, that treated me (and my time) with respect. FINALLY, I've found it!! They do a better job than the dedicated off-airport facilities do. The wait time to go to the airport was about 12 minutes, and I only had to wait about 13 minutes for pickup upon return. The shuttle drivers are pleasant and helpful. And what an experience upon my return! I got snowed in up north and ended up having to stay an extra 2 days. When I went to pay the additional before getting my car, I apologized for the extra days and asked what I owed. The desk clerk replied, "You couldn't help getting snowed in. There's no charge for those days." I was incredulous!!
When I went to leave the lot, you insert your ticket and the gate is supposed to open. I kept getting a message that my ticket could not be read. Not happy, I pulled over and parked. Before I could walk 5', a bell man walked over and asked what the problem was. When I told him, he opened the gate for me manually. I like being able to pay up front so I don't have to scrounge for $ when I return. Honestly, the dedicated parking lots in the area could learn a few lessons about customer service from the Sheraton. They're my go-to place from here on. I already have another trip booked with them. I've tried them all, and I can state without hesitation this is the best, most stress-free, and most reasonable place to park at FLL airport. And I should know. I've tried 'em all!
I read some reviews before I parked and they were great so this is why I took my car there. Now that experience first hand I can say that 'leaving the car at the Sheraton' FLL was the best choice as they are very nice at the hotel and the Shuttle drivers are very kind and polite. I will definetely park my car there again and will recommend it to anyone looking to park and fly.
AWESOME, service was absolutely awesome, very nice and caring people, shuttle was timely and clean, i texted for pick up and shuttle was there within 10 mins.